Customer Development = The pursuit of customer understanding
Part of Customer Development is understanding which customers make sense for your business. The goal of listening to customers is not please every one of them. It’s to figure out which customer segment served his needs – both short and long term. And giving your product away, as he was discovering, is often a going out of business strategy.
The work he had done acquiring and activating customers were just one part of the entire buisness model.
via Killing Your Startup By Listening to Customers « Steve Blank.
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Listening to customers is very expensive , love you blog , keep up posting.